Frequently Asked Questions

At Viva La Burma, we are a social enterprise committed to delivering high-quality, ethically-produced artwear that supports Burmese artists. Each piece is crafted with care and purpose. All sales are generally considered final.

We only accept returns or exchanges in the event that your product arrives with a Serious Manufacturing Flaw or a Fulfillment Error.

We will replace or refund only for:

• •Serious Manufacturing Flaws: major defects like irreparable tears, non-functioning zippers, or significant stitching errors.
• •Fulfillment Errors: receiving the wrong size, wrong design, or wrong product type.
• •Shipping Damage: product arrived visibly damaged and unwearable due to transit.

We cannot accept returns or exchanges for:

• •Customer choosing the wrong size.
• •Change of mind or general dissatisfaction.
• •Minor colour/print variations inherent to the production process.
• •Damage caused by improper care or misuse.

1. 1.Timeframe: You must notify us within 7 days of delivery.
2. 2.Contact: Email us at support@vivalaburma.com with your Order Number and a detailed description of the issue.
3. 3.Proof: Attach clear photographs showing the serious flaw or error.

If approved, we will provide a prepaid return label and instructions. Once inspected, we will ship a replacement or issue a full refund to your original payment method.

We accept a wide range of secure online payment methods through our certified payment partner, Pay Solutions.

• •Credit/Debit Cards: Visa, Mastercard, JCB, and UnionPay.
• •QR & Mobile Payments: PromptPay and TrueMoney Wallet.
• •Digital Wallets (International): AliPay and WeChat Pay.
• •Internet/Mobile Banking: Direct transfer via major Thai bank apps (KBank, SCB, BBL, Krungsri).
• •Bill Payments (Pay at Counter): Generate a bill to pay over-the-counter at various service points nationwide.

Yes! You can enter your promo code in the designated field during checkout before payment.

Orders are processed quickly, but if you contact us within 1 hour of purchase, we'll do our best to accommodate changes or cancellations.

No, we currently do not accept Cash on Delivery. All orders must be paid in full at the time of checkout.

We only deliver within Thailand. We currently do not offer international shipping.

Each piece is made-to-order. Delivery time is split into two parts:

• •Production Time: 3–5 business days to print, craft, and prepare your item.
• •Delivery Time (Flash Delivery): 1–2 business days (Bangkok & major provinces), 2–3 business days (remote areas & islands).

Total Estimated Time: 4–8 business days from date of purchase.

Once your item is finished and handed over to our delivery partner, you will receive a Shipping Confirmation Email containing your tracking number. You can track your parcel 24/7 on the official Flash Delivery website or via their mobile app.

• • If Damaged: Take clear photos of the packaging and product before opening fully. Refer to our Return & Exchange policy — damaged items are an exception to our no-return rule.
• • If Lost: If your tracking hasn't updated for more than 3 business days, contact us immediately at support@vivalaburma.com. We will liaise directly with Flash Express to locate your parcel.